Find practical setup help for connecting Telegram channels, linking MT accounts, and controlling execution rules.
Follow the verification steps shown during signup. Keep verification codes private and use password recovery if you cannot sign in.
Start signup with contact details you control and complete the verification prompt.
Wait for the resend timer before requesting another code. If verification fails, note the error and contact support without sharing the code.
Open the Telegram connection flow in your account and complete its verification steps. Check connection status before selecting a signal channel.
Sign in, open the Telegram connection flow and verify the Telegram account you intend to use.
Confirm that the connection is available, then choose a channel you are authorized to access. Do not send Telegram codes or session data to support.
Use the correct platform, broker server, account login and required credentials in the secure connection form. A read-only account cannot place trades. Never send credentials through support chat.
Confirm whether your broker account is MT4 or MT5 and obtain its exact server name from the broker.
Enter the details only in the connection form. Confirm the displayed account number and connection state; use a demo account for the first setup.
The selected execution account is the primary account used for new entries. Confirm that it is active, connected and eligible before enabling a channel.
Open your connected accounts and check which account is selected for execution; connection capacity is not simultaneous execution.
Confirm the number, broker and demo/live status before enabling new entries. Review existing broker orders separately when changing accounts.
The broker may use a different symbol name or not offer the instrument. Check the available broker instrument and channel symbol policy, including suffixes, before retrying.
Compare the signal instrument with the instruments available on the connected broker account, including prefixes and suffixes.
Review the channel symbol settings and the rejection reason. Do not substitute a similarly named instrument without checking its contract specifications.
Settings support fixed amount, percentage and fixed lot sizing, subject to your access and broker specifications. Check the calculated volume on demo; no sizing choice removes trading risk.
Review the channel sizing mode, stop-loss and take-profit handling, and applicable limits before enabling entries.
Save the intended settings and inspect a demo result, including volume and broker stop-distance constraints. A saved setting does not guarantee broker acceptance.
Check the signal and execution history for parsing, account, symbol, rule or broker reasons. Repeatedly reconnecting does not resolve a policy rejection.
Locate the signal by channel and time, then compare its parsed fields with the execution history.
Use the recorded reason to distinguish parsing, rule, connection and broker failures. Before retrying, check whether an order already exists to avoid a duplicate.
Check the server, credentials and connection status. Resolve the connection issue before enabling new entries; do not assume another connected account will be used automatically.
Pause new entries for the affected channel while checking the exact broker server and connection error.
Reconnect through the secure account flow if required, confirm the selected account is available, and reconcile existing orders at the broker before resuming.
Available features and limits depend on the plan assigned to your account. Review your current access in your profile.
Check the features and usage limits displayed in your account rather than assuming every connected account or channel is active.
Review the plans and purchase channels currently shown on the Pricing page. For an access mismatch, send support the affected feature and error text, not payment or account credentials.
Yes. Use the official App Store and Google Play links on this website. Web and native interfaces may differ; consult the settings and account state actually shown in your installed version.
Install Tragram using the official store buttons and sign in to your existing account, or complete signup if you are new.
Confirm the installed version and selected account before changing settings. If a control is unavailable in that version, check the web app rather than assuming feature parity.
No. Notifications help you follow activity, but execution history and the broker result are the places to confirm an order. Check device permissions if alerts are missing.
Check notification settings and device permissions, then compare the event time with the signal and execution history.
Confirm an order using the broker result, not the alert alone. Report missing alerts with the platform, app version and time, without credentials.
Use Account deletion and complete the requested account verification. Review immediate versus scheduled deletion, retained records and broker responsibilities before confirming.
Open the public Account deletion page and read the scope, retained-record information and broker responsibilities before choosing a deletion mode.
Complete the verification requested by that flow and keep the private receipt. Manage open broker positions separately; deleting Tragram is not an instruction to close them.
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